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Category Archives: Support

A place for customer support

How do I get back to the guest manager from the room layout?

Just click on the header “Guest List” above the guest list to manage the guest list.

 
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Posted by on June 25, 2011 in Support

 

Can I automatically seat guests?

Not at this time.

 
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Posted by on June 25, 2011 in Support

 

How do I place a guest in a seat?

Just click on a guest from the guest list and drag them to the seat you want. You can also drag them from one seat to another. Guests that are linked together will be moved together.

 
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Posted by on June 25, 2011 in Support

 

Why are there no red guests in my guest list?

Red guests mean they are not coming to your event, so there is no reason to put them in a seat. Therefore, they do not show up in the guest list on the room layout, but they will show in the guest list on the guest manager page.

 
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Posted by on June 25, 2011 in Support

 

How do I get a table into the room?

Just click and drag the appropriate table from the table panel at the top of the room layout and drop it onto the room layout grid.

 
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Posted by on June 25, 2011 in Support

 

How do I get a guest into a group that I’ve created?

Guests can be added to a group in two different ways.

You can create the guest(s) in a specific group by creating the group, selecting it from the groups panel, and clicking the “Add Guest” link.

Alternatively, you can drag and drop the guest(s) from the guest panel onto any existing group in the group panel.

 
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Posted by on June 25, 2011 in Support

 

How do I change the RSVP status of a guest?

Select the guest from the Guest panel and chose the correct RSVP status from the dropdown list provided.

 
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Posted by on June 25, 2011 in Support

 

What do the different colors of the guest icons mean?

The colors correspond to the RSVP status of the guests. Red means they have declined, Green means they have accepted, and Yellow (default) means they have not yet responded.

 
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Posted by on June 25, 2011 in Support

 

Can I group guests together even if they do not need to all sit together?

Yes. It is easy to create groups. Just click the “Add Groups” link at the top of the “Groups” panel. Enter a name for the group in the field provided and click the “Add” button.

 
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Posted by on June 25, 2011 in Support

 

How do I add guests?

Click the “My Events” link and then click “Add/Manage guests.”

In the guest book, select the group, if any, that you want to add the guest(s) to and click on the “Add Guest” link at the top of the “Guests” panel (the second panel).

 
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Posted by on June 25, 2011 in Support

 
 
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